Returns Policy

Xhunter Australia Return and Refund Policy

Last Updated: 1st July 2025

At Xhunter Australia, we comply with the Australian Consumer Law (ACL) and are committed to ensuring your rights are protected. This policy outlines your rights under the ACL as well as our additional return terms.

1. Your Rights Under Australian Consumer Law (ACCC Requirement)

You are entitled to a repair, replacement, or refund if an item you purchased from us:

  • Is faulty, damaged, or unsafe

  • Is significantly different from the description or sample shown

  • Does not do what we said it would, or what you asked for and cannot be easily fixed

If the problem is major, you can choose a refund or replacement. If the problem is minor, we will offer to repair the item within a reasonable time or replace it if it cannot be repaired.

Note: This applies regardless of any other store policies, and cannot be excluded by law.

2. No Change of Mind Returns

Please choose carefully before purchasing.

We do not offer returns or refunds for change of mind, including (but not limited to) situations where:

  • You ordered the wrong item

  • You no longer want the product

  • You found the item cheaper elsewhere

3. Return Process for Faulty or Incorrect Items

To request a return due to a fault or error, please email sales@xhunter.com.au within 7 days of receiving your order and include:

  • Your name and order number

  • A description of the issue

  • Clear photos or video (if applicable)

Our team will assess your claim and advise whether the item is eligible for a repair, replacement, or refund under Australian Consumer Law.

4. Restocking Fee (if applicable)

If a return is approved but the item is not in resalable condition (e.g., missing packaging, damaged through mishandling), a restocking fee of up to 20% may apply. This does not apply to returns where the product is faulty or we are at fault.

5. Non-Returnable Items (Unless Faulty)

The following items cannot be returned, unless they are faulty or misdescribed:

  • Ammunition and powders

  • Clearance or custom/special orders

  • Hygiene-sensitive products (e.g. earplugs, face coverings)

  • Any item used, altered, or not returned in original condition

  • Products requiring valid permits or licences when not provided

6. Refunds and Processing

  • If approved, refunds will be processed to your original payment method within 5–10 business days after inspection.

  • Shipping fees are non-refundable, unless the return is due to a confirmed fault or dispatch error.

7. Return Shipping

  • For faulty, damaged, or incorrectly sent items, we will cover the return shipping cost.

  • For any returns not covered under ACL, customers are responsible for all return shipping costs.

8. Stock with Supplier – No Refund for Delivery Delays

For products marked as “Stock with Supplier” at the time of purchase:

  • By proceeding with your order, you acknowledge and accept the stock status and the estimated dispatch timeframe.

  • These items are not held in our local warehouse and are sourced upon order from external suppliers.

  • As such, refunds or cancellations will not be accepted solely due to delivery delays, unless required under Australian Consumer Law (e.g. product is faulty or significantly misrepresented).

9. Contact Information

     Email: sales@xhunter.com.au
     For accurate and efficient support, all return requests must be lodged via email.